Terms And Conditions
Please read these conditions carefully before purchasing products from us. By ordering our products, you signify your agreement to be bound by these terms and conditions.
1. Our contract
When you place an order to purchase a product from us, you will be sent an e-mail by Smyth & Gibson confirming receipt of your order and setting out the details of your order. Your order represents an offer to purchase a product from us, which is accepted by us when we send an e-mail confirmation stating that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail. Any products on the same order which have not been confirmed in a Dispatch Confirmation E-mail as having been dispatched do not form part of that contract.
2. Delivery
Items sold by us on the Smyth & Gibson website are despatched from Northern Ireland and can be dispatched to locations throughout the world. Specific delivery times and postal costs are dependent on your geographical location.
3. Delivery Rates
Smyth & Gibson has negotiated its shipping rates and does not make any margin on delivery rates. Our rates are the lowest rates which we can negotiate without fear of compromising either the quality of our product, customer service or customer experience.
4. Returns
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will ensure that you will receive a full refund for the price you paid for the item. This returns policy does not affect your statutory rights.
In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days.
5. Pricing and availability
We list availability information for products sold by us as accurately as possible, based on the circumstances which are reasonably within our control. Our delivery times do not represent guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
Despite our best efforts, a small number of the products in our catalogue may be incorrectly priced. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
6. Ownership and title
All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises in Northern Ireland.
7. Customs
If your delivery address is outside Northern Ireland, the addressee will be the importer of record and must comply with all laws and regulations of the country into which the products are delivered. The product may be subject to import duties and taxes, which are levied once the package reaches the country of delivery. Any such additional charges levied for customs clearance must be borne by you. Please note that we have no control over these charges and cannot predict what they may be at any time in the future.
8. Privacy
Smyth & Gibson are committed to protecting your privacy. We will only use the information collected from you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. The type of information we collect about you includes: your name, address, phone number and e-mail address. We will not pass on your details to any third parties. We will not e-mail you in the future unless it is to respond to any comments or queries you may have. The personal information which we hold will be held securely in accordance with the law. Please read further information on our privacy policy within the dedicated area of the site.
9. Children
Smyth & Gibson does not sell products for purchase by children. Any children’s products available through our website are specifically for purchase by adults only. If you are under 18, you may purchase products from us through the Smyth & Gibson’s online platform only with the involvement of a parent or guardian.
10. Electronic Communications
When you transact with us or send e-mails to us, you are communicating with us electronically. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
11. Losses
Smyth & Gibson will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you submitted your order to us, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us when you submitted your order to us or when a contract for the sale of goods by us to you was formed.
12. Alteration of service or amendments to the conditions
We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
13. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your statutory rights.
14. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
15. Governing law and jurisdiction
Your relationship with us is governed by and construed in accordance with the laws of Northern Ireland. You agree, as we do, to submit to the non-exclusive jurisdiction of the Northern Ireland Court Service.
16. Our details
This website is operated by Smyth & Gibson Shirtmakers Ltd, whose registered office is at Smyth and Gibson Shirtmakers, Bedford House, 16-22 Bedford Street, Belfast, BT2 7FD. Registered in Northern Ireland No NI064279.